Refund & Shipping Policy

Refund & Shipping Policy – House of Vanira

Effective Date: 30th April 2026

At House of Vanira, we strive to provide a smooth shopping experience—from order placement to delivery. This page outlines our policies on shipping, returns, and refunds.

Shipping Policy

Order Processing

• All orders are processed within 1–3 business days (excluding Sundays and public holidays).
• You will receive an order confirmation and tracking details once your order is shipped.

Delivery Timelines

• Within India: 3–7 business days
• Remote Locations: 5–10 business days

Delivery timelines may vary depending on your location and courier service availability.

Shipping Charges

• Shipping charges (if applicable) will be calculated at checkout.
• Free shipping may be offered during promotions or on eligible orders.

Delays & Exceptions

While we aim for timely delivery, delays may occur due to:

• Weather conditions
• Logistics disruptions
• High order volumes

We will keep you informed in such cases.

Return Policy

Eligibility for Returns

We accept returns only if:

• The product is damaged, defective, or incorrect
• The request is raised within 48 hours of delivery

Non-Returnable Items

The following items are not eligible for return:

• Used or worn products
• Customized or made-to-order items
• Products without original packaging

Return Process

To initiate a return:

1. Email us at houseofvanira@gamil.com with your order ID
2. Share clear photos of the issue
3. Our team will review and confirm the return

Once approved, we will arrange pickup or guide you with return instructions.

Refund Policy

Refund Eligibility

Refunds are processed only after:

• The returned item is received and inspected
• The issue is verified and approved

Refund Method

• Refunds will be issued to the original payment method
• In case of Cash on Delivery (COD), refunds may be processed via bank transfer or wallet

Refund Timeline

• Refunds are processed within 5–7 business days after approval
• It may take additional time depending on your bank/payment provider

Replacement Option

• We may offer a replacement instead of a refund, based on product availability

Damaged or Missing Items

If your order arrives damaged or incomplete:

• Report within 48 hours of delivery
• Share photos/videos as proof
• We will resolve it with a replacement or refund

Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Email: houseofvanira@gamil.com
Phone: +91 99935 76664